Frequently asked questions
1. How to become residential (household) customer of KEDS?

To be registered as new household customer, you should appear at the customer services counters and fill the application for new connection. With him he must have identification document. From KEDS teams will be performed the technical acceptance. Then you will make request for connection and sign a contract for the supply of electricity.
KEDS will make the connection of meter to customer within 48 hours of receipt of the request for connection.
After that, the customer will have legal status and can enjoy all the rights according to the contract signed for the supply of electricity.
For more information read

2. How to become a commercial customer?

To be registered as new commercial customer, you should appear at the customer services counters and fill the application for new connection. With him he must have identification document and business certificate. From KEDS teams will be performed the technical acceptance. Then you will make request for connection and sign a contract for the supply of electricity.
KEDS will make the connection of meter to customer within 48 hours of receipt of the request for connection.
After that, the customer will have legal status and can enjoy all the rights according to the contract signed for the supply of electricity.
For more information read

3.How to execute/realize a request in KEDS?

All you who are customers of KEDS JSC, can make request for various services. KEDS JSC staff will try to implement these requests as quick as possible, while respecting the legislation in force, under which KEDS functions.
All your requests you can present, by filling in form at customer services counters. Other method is to send your request with e-mail in address contactcenter@keds-energy.com, or through webpage www.keds-energy.com at field MY IDEA .
For more information read

4. How to make a suggestion, notice or complaint?

To make a suggestion, notice or complaint, you can submit them in counters of Customer Services.  
Other method is to send with e-mail in address contactcenter@keds-energy.com, or through webpage www.keds-energy.com at field MY IDEA.
For more information read

5. How to make a suggestion, request, compliment or complaint about the services provided by KEDS staff?

To make a suggestion, request, compliment or complaint you can submit it by filling out the appropriate form and place it in the suggestion boxes in all districts / sub districts of KEDS.

6. Where can I be informed about the schedule of electricity supply?
Information regarding the schedule of electricity supply can be obtained on the KEDS website, section Plan of supply & categorization
7. Where can I get informed concerning the electricity outages in my street or city?
Information regarding outages due to planned and maintenance works in the network can be obtained on the KEDS website, section Planned network maintenance
8. Where can I report an abuse by KEDS official but also abuse by citizens?
KEDS JSC has Internal Audit Unit, which ensures that the company is profitable and at customer service. For any misconduct or illegal acts, coming from the employees of the company or by non-conscious citizen you may report it to our phone numbers and with e-mail that can be found in KEDS webpage, in section Announce misuse!
9. Where can I find information concerning the electricity bill?

Electricity bill at the beginning of each month comes to your house. Other possibility is taking the bill online. Also, you can print your bill at every Customer Care Center.

10. How to look the bill online?
To watch online bill you must register. Registration procedures you can read in Manual of registration for bill online.
11. Where can I find information on the explanation of bill?
Information concerning the explanation of bill you can take at KEDS webpage, section Bill and Payment
12. What are the methods of payment of electricity?
KEDS JSC offers few methods of electricity payment, which you can find in KEDS webpage, section Bill and Payment
13. Can I pay the electricity bill through services e-banking in the bank where I operate, even if the contract with KEDS is not in my name (example: bill of parents or landlord)?
Yes, you can perform payments through these services if you have agreement with bank whith which you operate. It is sufficient that in the moment of performing the payment to fill in correctly information requested from you.
14. My tenant has not paid electricity bills and now is gone. Who should pay for them?

The only holder of contract is recognized the person, name of which is registered in the billing system. Knowing that the bill is executive title, the holder of contract is responsible for paying the obligations. Therefore it is required that mutual agreements for usage of apartment or object, including here also the consumption of electricity, to communicate to us immediately, so that your tenant to be reflected in the billing system as KEDS customer. To enable this, it is required that you appear in our centers (offices) with noted copy of lease contract where you will be signing another declaration for transfer of contract property from you to tenant, after it is taken prior written approval from tenant.

15. I’ve got the energy bill for the last month only with fixed tariff. Why this is happening? If the billing for two months will be reflected in one bill, does this influence in billing with higher tariffs?

KEDS bills every customer for monthly consumption. If because of non accessibility to your meter to read consumption, bill for that month will be fixed bill, you will be billed in the successive (next) month. If this billing affects the  blocks, we will take immediate action to systemize the billing and right distribution of tariff for all billing period.

16. What is YOUR IDEA?
Field YOUR IDEA is a new online service of Customer Service Department at KEDS. It is one more option that KEDS offers to customers and also an opportunity for KEDS to improve the quality of its services. Online service enables customers to make a request, suggestion, complaint or notice online and be treated the same as doing it on the desks/counters of KEDS. To access this service, you must register in advance. Registration procedures is the same as the registration of the Online Bill.

If you have other questions that are not found here, please contact the Call Center numbers 038 501 701 1000 and 038 791 000 or the other way is to send your questions via e-mail to the address contactcenter@keds-energy.com, through the box suggestions in all districits /sub districits or through webpage www.keds-energy.com in the field MY IDEA.
Keds Call Center
Online Services
Planned network maintenance

Information about the outages due to planned works and maintenance

KEDS Projects

Find KEDS projects

Open positions

Find information for job vacancies

Kompania Kosovare për Distribuim dhe Furnizim me Energji elektrike SH.A
Kosovo Electricity Distribution and Supply Company J.S.C
Kosovsko Preduzece za Distribuciju i Snabdevanje Elektricnom Energijom D.D
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